Returns & Exchanges
At Merch, we want you to love your fashion finds. If you are not completely satisfied with your purchase, you can return or exchange eligible items within 30 days of delivery.
Initiate Return
Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Place the items in their original packaging with all tags attached to ensure the product remains in its original, unworn condition.
Ship It Back
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized courier location.
Receive Refund
Once our warehouse inspects your return, a refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing